Masters of marketplace, Episode 5
How to Get Amazon Customer Support to do Exactly What You Want
Have you ever attempted to resolve an issue with Amazon customer support only to be left with anger, frustration and questioning if you should continue selling on Amazon? ’’Chasing a ghost; fighting with windmills; walking around over and over again through a maze’’. This is another way of saying: I am trying to get my issue fixed by Amazon’s not-so-helpful ‘’Top Solutions” or find an actual human who can help via customer support. Take advantage of the professional advice form Kathleen and her team on what are the best ways to successfully communicate with Amazon customer support so that you get fast the resolution you want!
Host
Kathleen Kobel
About This Episide
Have you ever attempted to resolve an issue with Amazon customer support only to be left with anger, frustration and questioning if you should continue selling on Amazon?
’’Chasing a ghost; fighting with windmills; walking around over and over again through a maze’’. This is another way of saying: I am trying to get my issue fixed by Amazon’s not-so-helpful ‘’Top Solutions” or find an actual human who can help via customer support.
Take advantage of the professional advice form Kathleen and her team on what are the best ways to successfully communicate with Amazon customer support so that you get fast the resolution you want!
Here are a list of resources from this episode:
– Masters of Marketplace membership
– Consulting offerings
More Show Notes:
1:53 One of the most tedious and difficult things to do as an Amazon seller
2:28 No matter what the issue is, we always need Amazon to do something for us
3:40 Treat Amazon customer support people the way you want to be treated
6:09 Methods to initiate contact
6:50 What to do if it is urgent
7:43 Email or phone? Which is better
8:55 For better and quicker resolution, be super clear and concise on what you want
9:35 Provide a screenshot and documentation if it’s applicable
11:05 The more vague you are, the more difficult is going to be to get a response
11:40 Kill them with kindness!
12:22 Why you should use their name
12:47 Connect with them as a human being and show respect
14:02 The 2 magic words that will help you get the results you desire
14:37 Understand that every support person is different
14:44 Amazon doesn’t have super clear systems and processes for responding to every single issue
15:38 Follow up and be persistent
17:55 Keep asking for what you want
18:40 What you should do if you do not have a resolution to your issue
21:23 A good example from Kathleen’s experience of how to get the results you want
23:30 Take these recommendations and use your brain
24:11 Keep in mind that not always the best recommendation comes from Amazon customer support people
24:55 What you should never, EVER do
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